No Hot Water For Over 48 Hours Now In College Dorm, Was Notified It Would Be Down For 2 Hours.

Location: Tempe AZ

Hello! I live at a college dorm in Tempe. All residents of our apartment building received an email on Friday morning, stating that the hot water would be down for two hours so they could do maintenance. I didn't think much of it, came home that night (12 hours after it was supposed to be back on) and it was still not on. I emailed the building director and he told me it should be back on. I waited a bit and checked again the following morning, it was not.

I emailed again and called the front desk. The front desk told me they would call me back with any updates. This was now over 24 hours without hot water. They did call me back and said that they actually had "no idea" the hot water was still off for my floor, and that they only thought it was down for one specific floor in the complex, so they "hadn't been working on it" (????) They said they'd get emergency maintenance out "right away".

That was yesterday afternoon, it's now morning and still no hot water, it isn't even lukewarm. I have blood circulation issues and severe chronic pain; showering in cold water causes my joints to lock up and hurt badly for hours after. I don't go swimming in any cool water ever because of this, it's very painful. Additionally hot baths are one of the only things that really soothes my pain during a flare-up. It's been hell these last few days and I haven't been able to fully shower, I've heated some water on the stove and taken a sponge bath but that's it.

I called again and asked if they had any accommodations where I could potentially have a key to one of their unoccupied rooms in a different building (there are many unoccupied rooms, I know this for a fact) to take a quick shower, and they quickly shot that down. They reiterated that maintenance was working on it and waiting was "my sole option" in a little bit of a rude tone.

How long can they not provide hot water before I can do something? I pay a lot for this housing, it's incredibly expensive, and I didn't expect the hot water to ever be shut down for days. I've dealt with hot water shut downs before in these complexes but it's never been off for more than a handful of hours. I tried to google this but answers varied from 48 hours to 13 days, and I'm not sure if the rules are different since this is technically an on-campus upper-class man apartment, so are considered dorms. Any advice would be very helpful. Thank you!