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Jeweler Swapped My Original Bvlgari Necklace For A Fake During Repair — What Can I Do?

I took my original Bvlgari necklace to a local jeweler to fix a broken link. The repair only took about 15 minutes, but when they handed it back, I immediately noticed it wasn’t my original chain. I confronted them right away, but they accused me of lying and refused to discuss it further.

A week later, I went to an actual Bvlgari store, and they confirmed that the chain I have now is not original — it’s a lower-quality replacement.

I have the receipt from the repair, my proof of purchase from Bvlgari, and a written confirmation from the Bvlgari store that the chain is not authentic.

What can I do next? Should I contact the police, file a small claims case, or report them to a consumer protection agency? I just want my original necklace back or to be compensated for the loss.

Location: Delray Florida

Edit: I did buy the whole necklace directly from Bvalgari. The original pendant was returned on a similar looking chain that was 10 centimeters longer and of lesser quality than the original. I did not take it to Bvalgari for repair because they do not have in house same day service. It has to be sent away for weeks and I wanted to wear it immediately.

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Jeweler Swapped My Original Bvlgari Necklace For A Fake During Repair — What Can I Do?

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