Dollar Car Rental Rented Out A Car To Someone Else In My Name And Now I’m Being Charged

Location: South Carolina, but issue is with dollar car rental in Burlington Vermont

I rented a car for a trip to Vermont from June 12th-17th through Expedia and went for the “managers special”. I’ve never rented a car before so the whole experience was brand new. At the Burlington airport location when picking up my car, I was told that I’d be given an electric unless I wanted to upgrade to a gas car, so of course I did. I had a lot of issues with this guy that was helping me, he didn’t seem too competent at his job from the get go.

Anyway, I was given a Nissan kicks instead of an electric, and used it for the entirety of my trip. On the 15th, I suddenly get a receipt from dollar rental saying my car was returned at the wrong location and not on the agreed upon date, so I’d be charged a separate rate. I thought this was weird but figured I’d settle it when I returned the rental that was still in my possession on the 17th.

When I returned the car, I got there early, handed the keys to what I now know was the manager of the location in the parking lot and went to the desk to figure out the issue. Turns out, when they upgraded me to a new car, they never swapped my information from the electric vehicle. So, this electric car was rented out to someone else, who then returned it at the Newark NJ airport, and I got charged for it.

Eventually I was able to get that extra fee resolved and got my money back, but now I’m getting hit with toll fees from whoever had the car that was in my name going through tolls on their trip. I’ve tried calling the manager at the Burlington location but he pretty much told me he can’t do anything, which I don’t believe. I’ve tried reaching out to dollar rental help center as well as “plate pass” which I guess is a 3rd party they use for the toll fees but I haven’t been able to get anyone to help or even get back to me in regards to the plate pass company.

I’m just wondering if anyone had some advice as to where I go from here? It wasn’t a lot of money, but for someone in my low income situation, it hits hard, and I don’t want to let these guys get away with losing me money because of their mistake.

Not sure if it’s worth noting, but I never even received an updated receipt.