Dental Office Says I Can’t Cancel Braces Because They Took Impressions

I recrntly went to a dentist office for a consultation. They took x-rays and digital impressions, said I needed my 3 impacted wisdom teeth removed, and then tried to rush me into starting braces the same day. The total quoted was $7,500, which they said I could finance through one of those health Credit card companies (they signed me up on the spot).

After thinking about it overnight, I realized:

They never explained what type of braces, how long treatment would take, or details about the surgery.

The whole thing felt extremely rushed and high-pressure (I ended up crying at the office cause I felt overwhelmed and my dumb self still went along with it :( )

So the next morning (before the follow-up appointment), I Called and emailed to cancel the appointment and the entire treatment plan. Contacted the credit card company—the charge was still “processing,” so I asked them to block it and note that no services were rendered.

1. Called my health insurance, and they confirmed only the consultation, x-rays, and diagnostic impressions can legally be billed—not braces or surgery.

2. Got a reference number from my health insurance for proof and sent a written cancellation email to the dental office.

Now the dental office is saying that because they took impressions, I can’t cancel the braces—which doesn’t seem right since I never started treatment. I was going back and forth with them and they said I'd have to come in so they can explain, I said what difference would it be for me to come in vs over the phone. Then they said I need to call when the manager comes, I asked when that would be, they said next week and wouldn't give me anymore details. I said I'd call again next week.

I’ve already documented everything (emails, timestamps, ref #s, notes), but I’d love opinions from anyone familiar with dental billing or consumer law:

Can they legally charge me for braces I never started just because they took impressions?

Location: Florida