Uber Charged Me $16,316 Mxn (~$900 Usd) For “damage” 8 Days After A Trip In Mexico. What Are My Legal Options?

Hi everyone,

Location: Canada
Event Location: Mexico

I took an Uber in San Luis Potosí, Mexico on October 27, 2025. It was a normal, trip, nothing out of the ordinary. I went from a hotel to a restaurant and exited the car normally.

Then on November 5, 8 days later, Uber out of nowhere charged me $16,316.49 MXN (about $900 USD, or $1200 CAD in my case) simply stating “vehicle damage.”

• Uber never notified me before charging the amount.
• The only “evidence” they provided is a single photo with no timestamp
• I asked for more detail about the event, and they just use AI replies such as "we verified your claim in detail, and we confirm damage occured on your trip."
  • Interestingly no messages actually say I caused any damage. Just that damage occured on the trip
• Their customer support repeatedly sends template responses and refuses to escalate.
• I filed a dispute with my bank and opened a case with PROFECO (Mexico’s consumer protection agency), since the charge occurred in Mexico.
  • It has been already 16 days since my Profeco email (this is suggested for foreigners as far as I understood).
• I also contacted Uber via Twitter/X - They refer me to the app again.
• They have sent over a month of canned replies, and now the system auto-replies that we are past the 30 day dispute system.

My questions for this subreddit:

1. Since the service is international, do I have any legal recourse through U.S. or Canadian channels (e.g., BBB, FTC, Attorney General), or must everything go through Mexico?
2. Is there any formal way to send a demand letter to Uber’s corporate entity?
3. What should my next steps be while the bank dispute is pending?