New

E1's Failure To Connect When Away From Home

This past May, I left the country for a trip and as soon as I got to the airport, I realized that I was not able to access my Reolink E1 cameras. They started all failing to connect, then some were available, then go back to all being unavailable. At a few moments in my trip, I was able to access all of them.

Has anyone had this issue with any solution?

I kept testing them back and forth from home again and it seemed good enough, about 50% of the time it was accessible. This past weekend I went on a day trip and decided to test. All four cameras "failed to connect."

Here is what has NOT worked as a solution:

Using data or wifi has made no difference
Using 4G or 5G has made no difference
Having a vpn on or off has not made a difference
Restarting the app, restarting the phone and Force Stopping the app, no difference

When I get back home, connect to my home's wifi, the cameras connect again. Very useless for remote monitoring. I also took them off wifi, while still at home and they do connect again.

Customer support tried to help, but they couldn't do anything and were stumped.

submitted by /u/Senior-Football2686
[link] [comments]

Back to Listing

credit:

E1's Failure To Connect When Away From Home

Popular Products