Why You Are Losing Customers Without Even Knowing It

????️ Map Your Customer Journey: https://bit.ly/4gW3PCy

I invited serial entrepreneur Hayden Miyamoto to walk through a pattern we've seen with over 100 companies in our Second Brain Enterprise program. Most businesses focus entirely on customer acquisition while the real growth happens in stages they're not even tracking. We'll break down the complete six-stage customer journey and show you the counterintuitive order to fix each stage. I'm also sharing the exact mapping exercise and assessment we use inside the course so you can identify where your business is losing momentum.

*RECOURSES:*
???? Join the next cohort of Second Brain Enterprise: https://bit.ly/46Q8fWL
???? Get the free Master Prompt Template & GPT: https://bit.ly/4pWuQd9

*What You'll Learn:*

- The complete 6-stage customer journey framework (most businesses only track 3)
- Why the "marketing → sales → delivery" model is incomplete and costing you revenue
- The 5 R's of customer success that turn customers into revenue generators
- How to use AI to build and maintain these systems in hours, not months

*Who This Is For:*

- Solopreneurs ready to build scalable systems without hiring a team
- Entrepreneurs who can't answer basic questions about customer loss rates
- Business owners and leaders experiencing inconsistent growth month-to-month

CHAPTERS:
00:00 - 01:11 Your Customer Journey is Not Random
01:11 - 02:57 Stages 1 & 2
02:57 - 03:15 Mapping Exercise
03:15 - 04:17 Four Tips for Fixing Stages 1 & 2
04:17 - 05:02 Stage 3 & 4
05:02 - 06:20 Apple Example
06:20 - 08:51 The 5 R's of Customer Success
08:51 - 09:43 Four Tips for Fixing Stages 3 & 4
09:43 - 11:23 Stage 5 & 6
11:23 - 12:55 Three Tips for Fixing Stages 5 & 6
12:55 - 15:00 Your Implementation Timeline
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